We use third party carriers like USPS, UPS, etc. Their policies are binding policies.
Orders are processed within 24 hours and we aim to dispatch within 1-2 business days.
We ask all customers to please provide as much information as possible when checking out. Adding a phone number and an email address is also advisable for drivers to contact you in case they are having trouble. Please note, if you don't receive your delivery due to not being at the delivery address, or you have entered a wrong address, we will not take responsibility for this. If your order is redirected back to us, we can offer a refund when it is back with us.
If you have not received your item after 15 business days, please contact us. Please don't hesitate to contact our support team at firstname.lastname@example.org for help with your order.
DUTIES & IMPORT TAXES
Please note that we are not responsible for any duties and/or import taxes that you may be subjected to. Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.
We do not take any responsibility for any additional charges for customs clearance, import duties or local taxes and we have no control over what they may be. Duties and taxes if applicable are the customer's responsibility and refunds will NOT be issued if you choose not to pay the charge.
*All shipping times exclude clearance/customs delays. Please note, there may be further delays because of clearance/customs delays due to COVID-19.
In case of delays or non-delivery our responsibility is limited to cost of product. No additional liabilities or damages are accepted or part of this contract.